Who we work with

Ministers and the Scottish Parliament

Scottish Water operates within a framework established by the Scottish Parliament.


Scottish Water provides water and sewerage services to all household customers in Scotland. Business customers have a choice of supplier.

Other regulators

We work closely with the two quality regulators, the DWQR and SEPA.

Customer Forum

The Customer Forum was established in November 2011 in order to empower customers in the price setting process through direct engagement with Scottish Water. 

Citizens Advice Scotland (CAS)

CAS is the consumer advocacy body that represents the needs of water customers in Scotland.

Useful Link


The Scottish Public Services Ombudsman handles complaints from household customers and from non-household customers of some of the licensed providers. 

Useful Link

Work with us

We welcome and encourage participation from stakeholders.

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