In our role as the economic regulator for the water industry in Scotland, we set limits on the charges that customers pay for their water and wastewater services. This process is called a Strategic Review of Charges (SRC).
At each price review, we set charge limits that deliver ministerial Objectives for the water industry at the lowest reasonable overall cost. The Objectives include improvements in water quality, environmental performance and customer service.
In between each SRC, we monitor and report on Scottish Water’s performance in delivering the benefits that customers have funded through their bills.
We published our final determination for the Strategic Review of Charges 2021-27 on 10 December 2020. It sets Scottish Water on the path to meet the challenges of maintaining high-quality services while tackling the impacts of climate change and transitioning to net zero emissions.
The Commission has adopted the principles of Ethical Business Regulation for SRC21, which encourages candour and transparency in all interactions between regulators, the regulated company and other stakeholders. This collaborative approach will encourage Scottish Water proactively to demonstrate that it is performing well and in the best interests of customers, wider Scottish society and the environment.