Press Releases 2011

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Scottish regulator welcomes Water White Paper

08 December 2011

The Water Industry Commission for Scotland (WICS) today welcomes the publication by Defra of the Water White Paper. This outlines proposals for the introduction of retail competition for water and sewerage services provided to business and public sector customers in England in partnership with the Scottish Government.

The White Paper highlights the benefits that non-household customers in Scotland have received since the retail market opened in 2008. As a result, customers in Scotland have enjoyed more tailored services, water saving advice, more efficient billing and lower bills.

The White Paper also reiterated a reduction in the threshold for non-household customers benefiting from competition from 50 million litres to 5 million litres, and indicated this limit maybe reduced to zero, as it already is in Scotland. This could benefit over 1 million further non-household customers.

Alan Sutherland, Chief Executive of WICS said: "We are pleased that customers south of the border will be able to enjoy the range of tailored services that have been available in Scotland for three years. This has already resulted in a better deal for more than 50% of Scottish businesses and public sector organisations.

"The proposals laid out in the White Paper should provide further opportunities for customers in Scotland by increasing the number of players in the market. They also mean that UK-wide outlets, such as supermarket chains, can enjoy similar benefits both sides of the border."


For more press information please contact: Mike Davies, College Hill, 020 7457 2020 or on mobile

07527 348536 [email protected]

Katherine Russell, WICS’ Director of Corporate Affairs, 01786 430 200


Notes to editors:

1. The competitive retail market for water and sewerage services was introduced for Scotland's 140,000 non-household customers in April 2008. A number of licensed suppliers currently operate in the market in Scotland. For more information visit

2. The Water Industry Commission for Scotland is the economic regulator of the Scottish water industry. The Commission promotes the interests of water and sewerage customers by making sure they receive a high-quality service and value for money.

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