New trade effluent arrangements will benefit customers and the environment
14 July 2011
NEW TRADE EFFLUENT ARRANGEMENTS WILL BENEFIT CUSTOMERS
AND THE ENVIRONMENT
From today, all of the licensed providers operating in Scotland’s competitive market
for water and sewerage services will be able to undertake regular and spot
sampling of trade effluent. The new arrangements will help business customers
better understand and control both their trade effluent discharge and the
The changes are supported by the Scottish
Environment Protection Agency and by Scottish Water, and were developed through
a series of joint stakeholder workshops run by the Water Industry Commission
for Scotland (WICS).
Alan Sutherland, Chief Executive of WICS said:
“The sampling process will be undertaken by
those closest to business customers, namely the licensed providers. They will
be in a better position to assess their customers’ needs and consider
additional services that could help customers meet their environmental
obligations. We also expect that providers will advise customers how to reduce
the amount they discharge, and so lower their trade effluent charges.
“The arrangements should benefit not only
customers but also the environment, as less effluent will be put into our sewers
and less energy will be required to treat it.”
Once taken by the licensed providers, the samples
can be analysed by an accredited laboratory or at Scottish Water’s facilities.
Scottish Water will continue to remain responsible for consent compliance and
policing activities, including investigating situations where there is an
immediate risk to either its staff or the environment.
Scottish Water is making a number of changes to
its own trade effluent management processes under the new arrangements. This
includes providing the results of regular samples as soon as possible and giving
non-binding indicative decisions on consent applications within 45 days of
receiving an application (this is on top of the legal requirement to provide a
final decision within 90 days).
To streamline customers’ access to information about
their trade effluent Scottish Water is also developing an online portal. The
portal, which will be accessible to both customers and retailers, is due to go
live next month. Mr Sutherland added:
“Scottish Water’s trade effluent portal represents
a step change in the way trade effluent consent information is available to
customers. We understand that Scottish Water will be the first water company in
the UK to provide such a service, further raising the levels of service
Scottish customers receive from the industry.”
For more press information please contact: Duncan
Mackenzie-Reid College Hill, 020 7457 2020 or on mobile 07807 239 764/07792 918
648 [email protected]
Katherine Russell, WICS’ Director of Corporate
Affairs, 01786 430 200
Notes to editors:
WICS is the economic regulator of the Scottish water industry. It has a
statutory duty to determine charge caps for Scottish Water based on the lowest
overall reasonable cost of achieving the Scottish Government’s objectives for
the water industry.
WICS, the Scottish Environment Protection Agency (SEPA) and Scottish
Water have published a joint policy
statement about the trade effluent management activities.
The retail market for water and sewerage services was opened to
competition in Scotland in April 2008. Since then, all 130,000 non-household
customers have been able to choose the licensed provider that best meets their
needs. Information about the licensed providers operating in the market is
available on www.scotlandontap.gov.uk.