We have a statutory duty to promote the interests of customers. One of the principal ways we do this is by out or view of the maximum amount that Scottish Water can charge its customers over each regulatory control period.
Our role is to ensure that customer charges are no more than is necessary to deliver the Objectives that the Scottish Ministers have set for Scottish Water. The process is called a Strategic Review of Charges (or SRC).
At the end of each SRC process we publish our decisions in a document called the Final Determination.
We are at the closing stage of the Strategic Review of Charges that covers the period 2021-27. We committed to ensuring that this would be a transparent and collaborative review, and have worked closely with a number of water industry stakeholders to ensure this was the case.
As part of this commitment we published a series of 23 Decision Papers, setting out our approach. We published our draft proposals on 8 October 2020. We received representations on these proposals and published our final determination on 10 December 2020.
We believe our final determination will future-proof our water industry, bringing benefits to current customers whilst protecting the interests of future generations.
To find out more please watch our short video here