We have a statutory duty to promote the interests of customers. One of the principal ways we do this is by setting limits on the prices that Scottish Water’s can charge its customers over six year regulatory periods. We also set targets for Scottish Water’s performance during these periods, including the levels of service that customers should receive. At the end of this process we publish all of our decisions in a document called the Final Determination.
Our latest Final Determination covers the period 2015-21, and was published in November 2014.