We introduced the new role of Independent Assuror in 2011. The role will replace the Regulatory Reporter role that we have used in the past.
The role involves carrying out audits or assessments of elements of Scottish Water's business processes, plans or performance. Areas of audit or assessment can be identified by the Commission or by Scottish Water.
Through the use of the Independent Assuror we will be able to assure customers that Scottish Water is fulfilling its obligations to improve customer service, drinking water quality and the environment in the best manner possible.
The reports we have received from the Independent Assuror are available for downloading (see ‘Related documents’, on the right).