General licences

General licences provide the widest remit of the three licence options to operate in the market. You can apply for both water and sewerage general licences.

General licence holders are eligible to:

  • compete for all business (non-household) customers in Scotland;
  • supply customers who receive a discount to their wholesale charge;
  • participate in the CMA technical panel;
  • nominate and vote for members of the CMA board.

General licence holders are required to pay licence fees and CMA charges. General licence holders must also offer a default package of services and tariffs to all customers.