Default bills and service

Your charges, and the service you receive, will be protected

Licensed service providers are required to offer you a standard, ‘default’ level of service, for a ‘default’ tariff.

In November 2014, we published our final determination for 2015-21. Here we decided to freeze the default tariffs in nominal terms in each year of the regulatory control period.

We expect that competition will encourage licensed suppliers to offer better prices and levels of service in order to win and/or retain customers. Customers should expect to pay less than the default tariffs.