The Customer Forum is an independent entity, responsible for identifying and understanding customers’ priorities and seeking to get the best outcome for customers.
The Forum ensures that the customer’s voice is part of the regulatory process and at the heart of key decisions. In February 2014, the Forum reached an agreement with Scottish Water on what customers want for the next price setting period, 2015-21. This agreement formed part of the basis for the Commission’s draft determination.
Chaired by Peter Peacock – the former MSP and Scottish Government Minister – the work of the Forum is guided by nine members with expertise across business, academic, public and third sectors.