Your bill

Most household customers are billed for water and sewerage charges as part of their Council Tax bill.

We aim to ensure that you receive value for money. The limits that we set for 2010-15 mean that charges will rise by 5% below the rate of inflation over the five-year period. At the same time there are record levels of investment to improve drinking water quality and environmental performance in Scotland.

Average household charges in Scotland continue to be lower than those in England and Wales.

Scottish Water sets out information about each year’s charges in its charges scheme. We check that the scheme complies with the price limits we set for Scottish Water. To find out more about your current charges, visit www.scottishwater.co.uk

Working closely with customer representatives and water industry stakeholders, we have put in place a number of changes to ensure that our 2015-21 price review enables the Scottish water industry to face the challenges of the future.

A number of these changes were innovative and required us to move beyond traditional thinking to create benefit for customers. Through its engagement with the Customer Forum, for example, Scottish Water was prompted to ask itself challenging questions about issues such as how to measure customer satisfaction and how to deliver outstanding customer service.

In November 2014, we published our final determination for the period 2015-21. The determination confirmed that household customers’ bills will increase below the rate of inflation over the six-year period. This means that typical household bills will increase by £5 or less each year.