Most household customers are billed for water and sewerage charges as part of their Council Tax bill.
We aim to ensure that you receive value for money. The limits that we set for 2010-15 mean that charges will rise by 5% below the rate of inflation over the five-year period. Prices were frozen in April 2010 and will remain unchanged through to March 2012. At the same time there are record levels of investment to improve drinking water quality and environmental performance in Scotland.
At present, Scottish Water's average household charges are lower than the average in England and Wales and in 2011 are among the lowest in the UK.
Scottish Water sets out information about each year’s charges in its charges scheme. We check that the scheme complies with the price limits we set for Scottish Water. To find out more about your current charges, visit
www.scottishwater.co.uk
We have started planning for the next price review, when charges are set for the period beyond 2015. Our aim is to simplify the regulatory system and encourage greater customer participation in decision-making. We set out our initial thoughts on encouraging customer participation in a leaflet
‘Putting customers at the centre of the price review process’, and are now discussing the issues further with customer representatives and Scottish Water. We have also developed a
‘ready-reckoner’ that illustrates the impacts of new investment on future bills.