Scottish Water operates within a framework established by the Scottish Parliament.
Scottish Water provides water and sewerage services to all household customers in Scotland. Business customers have a choice of supplier.
We work closely with the two quality regulators, the DWQR and SEPA.
The Customer Forum was established in November 2011 in order to empower customers in the price setting process through direct engagement with Scottish Water.
Consumer Focus Scotland represents customers' views and interests, and influences policy in relation to water and sewerage services.
The Scottish Public Services Ombudsman handles complaints from household customers and from non-household customers of some of the licensed providers.
We welcome and encourage participation from stakeholders.