In 2005 and 2009, we set price limits for water and sewerage services that deliver the Scottish Ministers' objectives for the water industry at the lowest reasonable overall cost. The objectives include improvements in water quality, environmental performance and customer service. The price review process is also called the Strategic Review of Charges.
Current prices were determined at the
price review 2010-15, which we announced in November 2009. We made sure that customers will get value for money. Charges are set at 5% below inflation between 2010 and 2015. We also included a price freeze in April 2010 that is likely to continue into 2011.
In between each Strategic Review, we monitor and report on Scottish Water’s performance in delivering the benefits that customers have funded through their bills.
We are looking ahead now to the next price review, when charges are set for the period beyond 2015. We have set out our initial thoughts about encouraging customer participation in a leaflet ‘Putting customers at the centre of the price review process’. We welcome responses and suggestions by
email or by
writing to us.