Every four years, we set price limits for water and sewerage services that deliver the Scottish Government’s objectives at the lowest reasonable overall cost. The objectives include improvements in water quality, environmental performance and customer service.
The price review process is also called the Strategic Review of Charges.
The review is a consultative process, involving a number of different stakeholders including customers and their representatives.
In between reviews, we monitor and report on Scottish Water’s performance in delivering the benefits that customers have funded through their bills.