Our work for you

Scottish Water is a monopoly business, so we are here to make sure that it delivers a high-quality service and value for money to customers.

We set limits on the prices that Scottish Water can charge and monitor its performance to make sure that it delivers the investment that customers have paid for.

We challenge Scottish Water to become more efficient.

Since 2002, Scottish Water has reduced its running costs by 40%, bringing savings to customers of over £3 million a week. As a result, customers in Scotland now have the lowest average household bills in Great Britain.

We challenge Scottish Water to provide better levels of service.

Customer service in Scotland has improved considerably – Scottish Water has closed what was a significant performance gap such that customers in Scotland now enjoy levels of service comparable with those of customers in England and Wales.