We promote the interests of water and sewerage customers in Scotland by making sure that householders and businesses receive a high-quality service and value for money. We do this by:
The regulatory framework in Scotland is bringing clear benefits for customers.
In 2012-13, average household bills are more than £50 lower than they are in England and Wales. Scottish Water is much more cost efficient and delivers much better customer service than in the past. At the same time, there are record levels of investment to improve drinking water quality and environmental performance.