We promote the interests of water and sewerage customers in Scotland by making sure that householders and businesses receive a high-quality service and value for money. We do this by:
The regulatory framework in Scotland is bringing clear benefits for customers. In 2010-11, average household bills are the fourth lowest in the UK. Scottish Water is becoming more efficient and customer service is improving too. At the same time, there are record levels of investment to improve drinking water quality and environmental performance.