Complaints about Scottish Water
If you wish to make a complaint about Scottish Water, you should first go through the company's formal complaints procedure. You can contact the company's Customer Helpline on 0845 601 8855 or email Scottish Water at customer.concerns@scottishwater.co.uk. Alternatively write to them at:
Customer Service
PO Box 8855
Edinburgh EH10 6YQ.
If you have been through the company's complaints procedure and are not satisfied with the response to your complaint, you should contact the Scottish Public Services Ombudsman (SPSO). You can contact the Ombudsman at:
Scottish Public Services Ombudsman
4 Melville Street
Edinburgh
EH3 7NS
Freepost – SPSO
Freepost EH641
Edinburgh
EH3 0BR
Telephone: 0800 377 7330
Fax: 0800 3777331
Text: 07900 0494372
Email: ask@spso.org.uk
www.spso.org.uk (opens in a new window)
Complaints about WICS
If you wish to complain about the way that we handled your query or on any other matter, please get in touch with Katherine Russell at the address below:-
Director of Corporate Affairs
Water Industry Commission for Scotland
First Floor
Moray House
Forthside Way
Stirling FK8 1QZ
Telephone: 01786 430200
Fax: 01786 430233
Email: enquiries@watercommission.co.uk
Your complaint will be acknowledged within three days of its receipt by this office. Following a review of the nature of the complaint, you will receive a full response within 20 working days.
If you are not satisfied with the response to your complaint, you may contact the Chief Executive, explaining your dissatisfaction.
Alan Sutherland
Chief Executive
Water Industry Commission for Scotland
First Floor
Moray House
Forthside Way
Stirling FK8 1QZ
Telephone: 01786 430200
Fax: 01786 430233
Email: enquiries@watercommission.co.uk
Your correspondence will be acknowledged within three days of its receipt by this office. Following a review of this follow-up complaint, you will receive a full response within 20 working days.
Scottish Public Services Ombudsman
If you are not satisfied with the process we have followed or the manner in which a complaint has been handled, you may raise a complaint direct with the Scottish Public Services Ombudsman. You can contact the Ombudsman at:
Scottish Public Services Ombudsman
4 Melville Street
Edinburgh EH3 7NS
Freepost – SPSO
Freepost EH641
Edinburgh
EH3 0BR
Telephone: 0800 377 7330
Fax: 0800 3777331
Text: 07900 0494372
Email: ask@spso.org.uk
www.spso.org.uk (opens in a new window)