We are determined to make sure that Scottish customers receive value for money from their water services provider.
- Scottish Water’s day-to-day running costs account for around a quarter of the money it spends, and customers pay these costs directly through their bills.
- Over the past five years, Scottish Water has become more efficient and has saved around £1 billion since 2001 through its lower costs.
- Customers in Scotland are seeing the benefits of this through lower bills.
We monitor progress in this area very closely and report each year on Scottish Water’s costs performance.