The introduction of competition from April 2008 means that you are able, for the first time, to choose the supplier who best meets your needs.
No customer should be adversely affected by the more competitive market.
- We have asked new suppliers to offer a common set of ‘default tariffs’. These are equivalent to the tariffs that would have been in place had Scottish Water remained the monopoly service provider.
- We have also required new suppliers to offer default standards of service.
- We have put in place a number of other measures to ensure that customers benefit from a real choice of supplier. We have, for example, published wholesale charges and market codes, as well as setting up an independent Central Market Agency, which is responsible for the effective operation of the market.